Overview
Lunavaz ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and share information when you visit our website, create an account, place an order, communicate with us, or otherwise use our services.
By accessing or using Lunavaz, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order history and transaction information
- IP address
- Device and browser information
- Account login information
- Customer support communications
- Shopping cart and wishlist information
- Information submitted through forms or customer requests
- Other information necessary for order fulfillment, refunds, fraud prevention, website security, and customer support
How We Collect Information
Information may be collected when you:
- Create an account
- Place an order
- Contact customer support
- Subscribe to emails or newsletters
- Browse our website
- Participate in promotions or surveys
- Interact with website features and services
How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Provide customer support
- Process refunds and returns
- Manage customer accounts
- Send order updates and tracking information
- Prevent fraud and unauthorized activity
- Improve website performance and user experience
- Analyze website usage and customer behavior
- Comply with legal obligations
- Protect the security and integrity of our business
Legal Basis for Processing Information
We process personal information for purposes including order fulfillment, customer support, fraud prevention, legal compliance, legitimate business interests, and where applicable, customer consent.
Marketing Communications
Lunavaz may send promotional emails, newsletters, product announcements, offers, and marketing communications.
We may also send non-marketing communications including:
- Order confirmations
- Shipping notifications
- Refund and return updates
- Account-related notifications
- Cart abandonment reminders
- Customer support communications
You may opt out of marketing emails at any time by following the unsubscribe instructions included in those emails.
Cookies & Similar Technologies
Lunavaz uses cookies and similar technologies to improve website functionality, personalize user experiences, remember preferences, analyze traffic, and support security measures.
By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.
Analytics & Tracking Technologies
We use services including Google Analytics and Google Tag Manager to understand website performance, visitor behavior, and marketing effectiveness.
These services may collect information such as pages visited, device information, browser information, referral sources, and general geographic location.
Payment Processing
Payments are currently processed through PayPal and may be processed through additional payment providers in the future.
Lunavaz does not store complete payment card information on its servers. Payment information is processed by trusted third-party payment providers according to their own privacy and security practices.
Account Information
Customers may create and maintain accounts on the Lunavaz website.
Account information may be used to provide order history, account management features, customer support, and related services.
Third-Party Sharing
We may share information with trusted third parties when necessary for business operations, including:
- Shipping and logistics providers
- Payment processors
- Fraud prevention and security providers
- Website hosting and technology service providers
- Analytics and marketing providers
- Legal authorities when required by law
- Other service providers reasonably necessary for order processing, returns, customer support, or maintaining trust and security
We do not sell personal information to third parties.
Account Security
Customers are responsible for maintaining the confidentiality of their account credentials.
Lunavaz is not responsible for unauthorized access resulting from a customer's failure to safeguard login information.
Data Security
Lunavaz implements reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain information for as long as reasonably necessary to provide services, fulfill orders, resolve disputes, maintain records, prevent fraud, comply with legal obligations, and protect our business interests.
Even after account deletion requests, certain information may be retained where required for tax records, legal compliance, dispute resolution, fraud prevention, or other legitimate business purposes.
Data Deletion Requests
Customers may request deletion of their account or personal information by contacting us.
Deletion requests will be reviewed and processed subject to applicable legal, operational, and security requirements.
Fraud Prevention
To protect customers and our business, Lunavaz may monitor transactions, account activity, IP addresses, device information, and related data for fraud prevention, security, and risk management purposes.
International Users
Lunavaz operates from India and serves customers internationally.
By using our website, you understand and agree that your information may be processed, stored, or transferred in India or other jurisdictions where our service providers operate.
Children & Minors
Lunavaz does not knowingly collect personal information from children in violation of applicable laws.
Orders or payments placed by minors without the knowledge or authorization of a parent or legal guardian shall not automatically qualify as a valid reason for refunds, cancellations, or chargebacks.
Business Transfers
In the event of a merger, acquisition, restructuring, asset sale, or similar business transaction, customer information may be transferred as part of the business assets, subject to applicable law.
No Absolute Security Guarantee
While we implement reasonable security measures, no electronic storage, website, or internet transmission can be guaranteed to be completely secure. Customers use our services at their own risk.
Advertising & Remarketing
Lunavaz and its marketing partners may use cookies, pixels, tags, and similar technologies to measure advertising performance, provide relevant advertisements, and improve marketing effectiveness.
Policy Updates
Lunavaz reserves the right to modify this Privacy Policy at any time. Changes become effective immediately upon publication on this page.
Contact Us
For privacy-related questions, account requests, or data concerns:
Email: [email protected]