Overview
Welcome to Lunavaz. These Terms of Service ("Terms") govern your access to and use of the Lunavaz website, products, services, and related features.
By accessing, browsing, creating an account, or placing an order through Lunavaz, you agree to be bound by these Terms.
Eligibility
By using our website, you represent that you have the legal capacity to enter into a binding agreement or are using the website under the supervision of a parent, guardian, or authorized representative.
Orders placed by minors without appropriate authorization shall not automatically qualify for refunds, cancellations, or chargebacks.
Products & Services
Lunavaz operates as a retailer and seller of products offered through the website.
Some products may be sourced, procured, prepared, customized, packaged, or fulfilled after an order has been placed. Product availability may vary and certain products may become unavailable without prior notice.
We reserve the right to discontinue, modify, replace, update, or remove products, services, collections, or website content at any time.
Product Information & Accuracy
We make reasonable efforts to display product information, images, descriptions, specifications, colors, and pricing accurately.
However, actual product appearance may vary due to photography, lighting, screen settings, device displays, manufacturing processes, fabric characteristics, craftsmanship, and other factors beyond our control.
Handcrafted, handmade, artisan, ethnic, customized, and decorative products may contain minor variations in color, texture, embroidery, beadwork, finishing, pattern placement, sizing, or craftsmanship. Such variations are considered normal characteristics of these products and shall not be considered defects.
Pricing & Pricing Errors
All prices displayed on the website are subject to change without prior notice.
Despite our best efforts, pricing errors, typographical mistakes, system errors, or inaccurate product information may occasionally occur.
Lunavaz reserves the right to cancel, refuse, or modify any order affected by pricing errors or inaccurate information, even after payment has been received. In such situations, customers may be offered a refund or alternative resolution.
Orders & Acceptance
Placing an order does not automatically guarantee acceptance of the order.
Lunavaz reserves the right to accept, reject, cancel, limit, or modify any order for reasons including but not limited to:
- Pricing errors
- Product unavailability
- Inventory shortages
- Fraud prevention
- Payment verification issues
- Policy violations
- Suspicious activity
- Legal or regulatory requirements
Customer Accounts
Customers may create accounts to access certain website features.
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.
You agree to provide accurate, current, and complete information during registration and account use.
User Conduct
Users may not:
- Engage in fraudulent activity
- Submit false claims or misleading information
- Abuse refund, return, or dispute processes
- Attempt unauthorized access to website systems
- Interfere with website functionality or security
- Use the website for unlawful purposes
- Violate applicable laws or regulations
Lunavaz reserves the right to suspend, restrict, or terminate accounts that violate these Terms.
Reviews & User Content
Customers may submit reviews, ratings, comments, feedback, or other content through the website.
By submitting content, you grant Lunavaz a non-exclusive, royalty-free, worldwide license to display, publish, reproduce, and use such content in connection with website operations and business activities.
Users are responsible for ensuring that submitted content is accurate, lawful, and does not infringe upon the rights of others.
Intellectual Property
Lunavaz owns or has permission to use various elements of the website, including branding, logos, original content, graphics, product listings, website design elements, and other materials.
Third-party content, trademarks, images, assets, and intellectual property remain the property of their respective owners.
Shipping, Returns & Refunds
Shipping, returns, cancellations, exchanges, and refunds are governed by our separate policy pages.
Customers should review the applicable Shipping Policy and Refund Policy before placing an order.
Third-Party Services
The website may use or integrate third-party services including payment processors, shipping providers, analytics platforms, and other service providers.
Lunavaz is not responsible for the policies, actions, or operations of independent third-party services.
Disclaimer of Warranties
The website, products, and services are provided on an "as is" and "as available" basis to the maximum extent permitted by law.
Lunavaz makes no guarantees regarding uninterrupted website availability, error-free operation, or specific outcomes resulting from use of the website or products.
Limitation of Liability
To the fullest extent permitted by law, Lunavaz shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from the use of the website, products, services, or related transactions.
This limitation applies regardless of the legal theory under which a claim is brought.
Indemnification
You agree to indemnify and hold Lunavaz harmless from claims, liabilities, damages, losses, expenses, and costs arising from your violation of these Terms or misuse of the website.
Force Majeure
Lunavaz shall not be liable for delays, interruptions, failures, or inability to perform obligations caused by circumstances beyond reasonable control, including natural disasters, pandemics, transportation disruptions, government actions, labor disputes, customs delays, or service provider failures.
Applicable Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of the website, products, or services shall be subject to the applicable jurisdiction of Indian courts.
Changes to These Terms
Lunavaz reserves the right to modify these Terms at any time without prior notice.
Updated versions become effective immediately upon publication on the website.
Contact Us
For questions regarding these Terms of Service:
Email: [email protected]