Overview
Lunavaz ships Authentic Indian fashion, jewelry, and accessories worldwide from India. By placing an order through our website, you agree to the shipping terms outlined in this policy.
Our goal is to provide reliable worldwide delivery while maintaining the quality and craftsmanship of our products. Delivery times may vary depending on product type, destination country, customs procedures, and carrier performance.
Countries We Ship To
Lunavaz currently ships from India to multiple international destinations including India, United States, Canada, United Kingdom, Australia, Singapore, United Arab Emirates, Germany, France, New Zealand, Malaysia, Sri Lanka, Italy, Spain, Netherlands, Sweden, Switzerland, Belgium, Ireland, Hong Kong, Japan, South Korea, Norway, Denmark, Finland, Austria, Portugal, Poland, Romania, Czech Republic, Greece, and Turkey.
Shipping Charges
We generally offer free worldwide shipping on eligible orders.
Certain products, destinations, shipping methods, remote locations, oversized packages, or special circumstances may require additional shipping charges. Any applicable shipping fees will be clearly displayed during checkout.
Order Processing Time
- Ready-stock products: 1–3 business days
- Custom or personalized products: up to 10 business days
- Large or special orders: processing times may vary
Orders are processed only after successful payment verification.
Shipping Methods
Lunavaz ships using trusted logistics partners including India Post, ShiprocketX, and affiliated carrier networks.
Estimated Delivery Times
- India: approximately 5–10 business days
- International destinations: approximately 15–90 business days
Delivery estimates are not guaranteed and may vary because of customs, carrier delays, weather conditions, public holidays, or local regulations.
Partial Shipments
Orders containing multiple products may be shipped separately depending on inventory availability, packaging requirements, or logistics considerations.
Order Tracking
Tracking information is provided for all shipments whenever available from the selected carrier.
Delivery Estimates Disclaimer
All delivery timeframes displayed on the website are estimates only and should not be considered guaranteed delivery dates.
Actual delivery times may vary depending on carrier performance, customs clearance, local postal services, weather conditions, and other factors beyond our control.
Customs Duties, Taxes & Import Charges
International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other government-imposed charges.
These charges are generally the responsibility of the customer and are not included in product prices or shipping costs unless otherwise stated.
In certain situations and at our sole discretion, Lunavaz may provide partial assistance toward customs-related charges.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If a shipment is returned because of an incorrect or incomplete address, Lunavaz reserves the right to deduct shipping, handling, return shipping, payment processing, and administrative costs from any refund.
Refused Deliveries
If a customer refuses delivery without a valid reason, Lunavaz may deny a refund or provide only a partial refund after deducting associated expenses.
Unpaid Customs Charges
If a shipment is delayed because customs duties remain unpaid, we encourage customers to contact us immediately.
We will work with the customer to determine a reasonable resolution. Outcomes may vary depending on carrier and customs regulations.
Lost, Delayed, or Damaged Shipments
If your shipment is lost, significantly delayed, or arrives damaged, please contact [email protected] as soon as possible.
We will work with the carrier to investigate and determine an appropriate resolution.
Delivery Confirmation & Transfer of Responsibility
Once a shipment is marked as delivered by the carrier to the address provided by the customer, responsibility for the package transfers to the customer.
Lunavaz is not responsible for packages that are lost, stolen, misplaced, or damaged after confirmed delivery.
Shipping Availability
Certain remote regions, restricted territories, military addresses, or locations not serviced by our shipping partners may be unavailable for delivery.
If delivery is not possible after an order has been placed, we will contact the customer regarding available options.
Import Restrictions & Customs Seizures
Customers are responsible for ensuring that ordered products comply with local import regulations in their destination country.
Lunavaz shall not be liable for delays, confiscation, destruction, or rejection of shipments by customs authorities or other government agencies.
Returned International Shipments
If an international shipment is returned due to refusal of delivery, unpaid customs charges, failure to collect the package, incorrect address, or any customer-related reason, Lunavaz reserves the right to deduct all shipping, return shipping, customs, handling, payment processing, and administrative costs from any refund.
Fraud Prevention & Order Verification
Lunavaz reserves the right to delay, cancel, refuse, or request additional verification for any order suspected of fraud, unauthorized payment activity, or violation of our policies.
Force Majeure
Lunavaz shall not be liable for delays or delivery failures caused by circumstances beyond our reasonable control, including natural disasters, customs inspections, pandemics, transportation disruptions, labor disputes, government actions, or carrier interruptions.
Applicable Law
This Shipping Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from shipping or delivery matters shall be subject to the applicable jurisdiction of Indian courts.
Policy Updates
Lunavaz reserves the right to modify this Shipping Policy at any time. Changes become effective immediately upon publication on this page.
Customer Support
If you experience any shipping issue, delivery delay, damaged package, or tracking concern, please contact us before initiating a payment dispute or chargeback so we can attempt to resolve the matter directly.
Contact Us
For shipping-related questions or delivery concerns:
Email: [email protected]